Terms of use

Please read the following terms of website use carefully before you begin using our website. If you use our website, you are accepting the terms of use herein and that you agree to abide by them. If you do not agree to the terms of use stated, please refrain from using our website.

Disclaimer and Reliance of Posted Information.

All written content, materials and images contained on this site have been provided for informational purposes only. No elements contained within this website claim to be, or constitute as, any legal or professional advice. Any and all materials herein should not be relied upon as such.

We will not accept responsibility for any losses which may occur from accessing our information or reliance upon it. We work to the fullest extent permitted by English law and therefore we exclude all liability for losses or damages incurred either directly or indirectly, from the use of this website.


Sale of Goods.

Our terms and conditions of business follow the laws and rules and regulations set out by the United Kingdom. The terms on which we do business are directly in accordance to the Sale of Goods Act 1979.


About us:

https://www.waterfiltershop.co.uk/ is a website solely operated by Webshop Central Ltd. We are a company fully registered in England and Wales under registration number 8503847.

Our registered office is located at 171 Kingston Road, Teddington, England, TW11 9JP

Our return address is found below. Please note we require a returns authorisation code for any returns.



Eternal Lake Nature Reserve

Salt Lane,


Kent ME3 7RT


Accessing our Website.

Access to our website is only permitted on a temporary basis. We reserve the right to withdraw the services provided on our website without any prior notice. We will not be held accountable if our site is unavailable at any time or for any length of time.


Intellectual property rights.

We are the full owners and licensees of all intellectual property rights within our website and in all of the material published on it. All works are protected by copyright laws and treaties around the world and all rights are reserved as such.

You are permitted to print off one copy of informations held within our website, and may download an extract from any of our web pages for your own personal reference. You may draw the attention of others within your organisation only to specific content posted on our website.

You are not permitted to modify any paper or digital copies of the content you have printed or downloaded in any way. You are also not permitted use any illustrations, photographs, video or audio sequences taken separately from any of our accompanying text.

Our standing as the authors of the content on our site (and any of our contributors within it) must always be referenced and acknowledged as so.

You are not permitted to use any part of the content on our site for commercial purposes without obtaining a full licence to do so.

If you print off, copy or download any part of our content or website in direct breach of these terms and conditions of use, your rights to use our website will cease immediately. You must then return or destroy any copies of the materials you have made upon our request.


Our website changes regularly

We strive to update our website regularly and may change the materials and content at any time. If the need arises, we may suspend access to our website and have the right to close it indefinitely. Any of the material and content on our site may be out of date at any time, and we are under no obligation to update what is no longer current.


Shipping and Delivery Information

Shipping costs:On orders under 40GBP - 5.00GBP
 On orders above 40GBP - FREE

Countertop and Undersink water filters will be sent with DPD courier.

During the holiday season we regret that some brief delays may happen. We strive to uphold all delivery times as best we can.


Returns Policy

If you are unsatisfied with your purchase and would like to cancel your order, you must inform us via email at sales@waterfiltershop.co.uk within 48 hours of receiving the product(s). You are entitled to a full refund of the cost (excluding delivery costs) of the purchase, providing goods are returned in their original condition and accompanied by proof of purchase. The delivery costs will be deducted from the refunded amount.

You are responsible for the return of any goods supplied by us, and therefore we cannot accept any responsibility until said goods are received by us. Any costs incurred by returning the goods to us are payable by you and all returned goods must be sent back via recorded delivery as we cannot track goods sent via standard mail.

If there are any missing or damaged parts, we reserve the right to refuse the refund or to deduct funds from any refund payable to you, for the value of the missing or damaged item. Refunds will only be credited to the original credit/debit card used to make the initial purchase and will only be made after the goods have been received and inspected by us.

Please allow 30 working days for the refunded amount to reach your account. Please find our return address below:



Eternal Lake Nature Reserve

Salt Lane,


Kent ME3 7RT


Faulty Goods.

Faulty goods will be replaced by us when possible. The full purchase price will be refunded in the event that a replacement item is unavailable, except shipping costs. All refunds will be credited in the same way as the initial payment method of the customer. Refunds will occur within 48 hours, providing the original condition of the product(s) minus the postage. We must be notified in writing within 48 hours of delivery, with a description of faults, defects or problems that you have experienced at sales@waterfiltershop.co.uk

You hold responsibility for the returned product(s) until such time as we receive them. All returns must be properly addressed and packaged to prevent any subsequent damage.


Our liability

The materials and content displayed on our website is provided by us without any guarantees, conditions or warranties as to its accuracy at time of publication. To the extent permitted by law of the United Kingdom, we, and third parties connected to us, hereby expressly exclude:

All conditions of, warranties and other terms and conditions which might otherwise be implied by statute, common law or the law of equity.

Any liability for any direct or indirect consequential loss or damage incurred by any consumer in connection with our website, or in connection with the use or inability to use any websites linked to it; any content posted on it has no limitation or any liability for:

  • Loss of income or revenue.
  • Loss of sales traffic and business.
  • Loss of profits or contracts.
  • Loss of anticipated savings.
  • Loss of collected data.
  • Wasted office time or management time.
  • For any other loss or damage of any kind, whether caused by negligence or breach of contract.

This condition shall not prevent claims for loss of, or damage to, your tangible property or for any other claims for direct financial loss that are not excluded by the categories listed above.


This does not directly affect any liability for death or personal injury caused as a result of our negligence. Our liability for fraudulent misrepresentation or any other liability which cannot be excluded or limited under applicable law will not directly affect liability either.


Personal information regarding you and your visits to our website.

We process information about consumers in accordance with our privacy policy. By using our website, you consent to such processing and you agree that all data provided by you is correct.


Viruses, hacking and other offences.

You must not misuse our website by willingly introducing viruses, worms, logic bombs or any other materials which are malicious or technologically harmful to us. You are not permitted to attempt to gain unauthorised access to our website or the server on which our website is stored. You must not attack our website via a denial-of-service attack or by a distributed denial-of service attack.

By breaching these provisions, you would be commiting a criminal offence under the Computer Misuse Act 1990. We can and will report any such breach to the relevant law enforcement authorities and will endeavour to co-operate with those authorities fully by disclosing your identity and given details to them. In the event of such a technological breach, your right to use our site will be stopped immediately and indefinitely.

We will not be held liable for any losses or damages caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site. We are also not liable for any downloaded materials from ourselves or any website linked to us.


Links from our website.

Our site contains links to other sites and resources provided by third parties. These links are provided for informational purposes only. We have no control over the contents of those websites or any resources, and accept no responsibility for them as a result. We are not liable for any losses or damages that may occur from the use of those websites. When accessing a website via ours, we advise you check their own terms of use and privacy policies to ensure full compliance, and to determine how they may use your information.


Jurisdiction and applicable laws.

The English courts will have non-exclusive jurisdiction over any claim caused by, or related to, a visit to our website.

These terms and conditions of use and any dispute or claim caused by, or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws and regulations of England and Wales.



We may revise and change these terms and conditions of use at any time by amending this page. You are expected to check this page from time to time and to take notice of any changes we may make as they are binding to the consumer. Please be aware that some of the provisions contained in these terms and conditions of use may also be superseded by provisions or notices published elsewhere on our website.


Your concerns.

If you have any concerns about content which appears on our website, please feel free to contact us at: sales@waterfiltershop.co.uk


Thank you reading these terms and conditions of use and for visiting our website.